Finance.
Technology.
Operations.

Business Coordinator & Operations focused on finance, systems and processes that help organisations work better.

Portrait of Robert Ericsson

FINANCE & IT

Bridging the gap between business, technology and administration.

01 // OPERATIONS

Tingent

IT & Tech consultancy broker | May 2019 – Present

Client Relations, 2019–2021 · Business Coordinator & Operations, 2021–present

Responsible for contracts, invoicing, timesheets and administration for consultancy assignments — while driving process improvements that help the business scale through smart automation.

  • Jira automations & workflows
  • AI assistant for internal information retrieval
  • AI agents and operational efficiency
  • Automated document & PDF generation

Future focus

Currently completing vocational studies in data modelling and BI platforms to strengthen data-driven decision support.

Target roles

  • Business Operations
  • Finance Systems
  • Business Coordinator
  • Process-focused roles
  • Junior Data Analyst

Expertise

  • Contracts & invoicing
  • Process automation
  • AI-powered internal tools

Tools & systems

  • Atlassian Jira
  • MS 365 & Google Workspace
  • Slack
  • Copilot & ChatGPT
  • Lovable
  • Zapier
  • Scrive
  • CRM & VMS systems

Additional experience

Restaurant Owner (Co-founder) — Sandviks Hamnkrog

Öland · 2018

Seasonal restaurant by Sandvik harbour. Ultimately responsible for daily operations and overall business management. 16 employees.

Sales Associate — Macforum (Apple Premium Reseller)

2014–2018

Selected for the Apple Expert Program, advanced sales training focused on the customer journey and customer relationships, delivered at Apple's Stockholm headquarters.

Education

IHM Business School

Data-driven Sales with Digital Tools & AI

Oct 2026 – Jan 2027

IHM Business School

Data Modelling & BI Platforms

Sep 2026 – Jan 2027

Excelo

Advanced Excel Course

2023

Skills & keywords

  • Business Operations
  • Finance Systems
  • Business Coordinator
  • Financial Administration
  • Invoicing
  • Contract Management
  • Consultant Administration
  • Process Development
  • Process Automation
  • Atlassian Jira
  • AI Agents
  • Data Modelling
  • BI Platforms
  • Data Analysis
  • Project Management